Refund Policy

Last updated: January 2025

Our Commitment

At WildGuess, we are committed to providing exceptional educational experiences about wildlife and animals. We want you to be completely satisfied with our services.

Free Services

Many of our basic animal education services, including quiz access and wildlife facts, are provided free of charge. No refunds are applicable for free services.

Premium Services Refund Policy

30-Day Money-Back Guarantee

For any premium educational content or services purchased through WildGuess:

• Full refund available within 30 days of purchase
• No questions asked for refunds within the first 14 days
• Refunds processed within 5-7 business days
• Original payment method will be credited

Refund Eligibility

You are eligible for a refund if:

• You are not satisfied with the educational content quality
• Technical issues prevent access to paid services
• Services were charged incorrectly or without authorization
• Content does not match what was advertised

Non-Refundable Items

The following are not eligible for refunds:

• Free educational content and basic services
• Completed educational courses after 30 days
• Personalized content that has been delivered
• Services used extensively beyond the trial period

How to Request a Refund

To request a refund:

1. Contact our support team within the eligible timeframe
2. Provide your order/account details
3. Explain the reason for your refund request
4. Allow 24-48 hours for initial response

Refund Process

Once your refund is approved:

• You will receive email confirmation
• Access to premium features will be discontinued
• Refund will be processed to original payment method
• Bank processing may take 5-10 business days

Canadian Consumer Rights

This policy does not affect your statutory rights as a consumer in Canada. You may have additional rights under Canadian consumer protection laws.

Partial Refunds

In some cases, we may offer partial refunds for:

• Service interruptions or technical difficulties
• Content that partially meets expectations
• Unused portions of annual subscriptions

Contact for Refunds

For refund requests or questions about this policy:

Email: [email protected]
Phone: 1-800-WILDGUESS
Address: WildGuess Customer Service, Toronto, Ontario, Canada

Policy Changes

We may update this refund policy to reflect changes in our services or legal requirements. Updated policies will be posted on our website with the revision date.